Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  1. Timeframe: You must initiate the return request within 30 days from the date of delivery.
  2. Condition of the Product: The product must be unused, in the original packaging, and in the same condition as when it was received.
  3. Proof of Purchase: A valid receipt or order confirmation email is required.

Non-Returnable Items:

For the following items, we cannot accept returns:

  • Products that have been damaged due to misuse or improper handling.
  • Opened software or digital downloads.
  • Products that are not in their original packaging.
  • Items marked as “Final Sale.”

How to Return Your Item:

  1. Request a Return: Please contact our customer service team at admin@hiloro.xyz to initiate a return. Include your order number, product details, and reason for return.
  2. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defect or mistake on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
  3. Inspection and Approval: Once we receive the returned product, it will be inspected to verify its condition. If the return is approved, you will receive a refund or store credit (based on your preference).

Refunds:

  • Processing Time: Once the return is approved, refunds will be processed within 5-7 business days to your original payment method.
  • Partial Refunds: In some cases, a partial refund may be issued if the returned item shows signs of use, damage, or missing parts.

Exchanges:

If you wish to exchange your product for another item, please follow the same return process. Once your return is approved, you can place a new order for the desired product.

Defective or Damaged Items:

If your item arrives damaged or defective, please contact our customer service team immediately at admin@hiloro.xyz. We will arrange for a return or replacement at no additional cost to you.

Contact Us:

For any questions or concerns regarding our return policy, please feel free to reach out to us at:

We appreciate your business and aim to make every shopping experience with Hiloro.xyz a positive one. Thank you for choosing us for your tech needs!