1. Warranty Coverage

All products purchased from Hiloro.xyz come with a manufacturer’s warranty, which covers defects in materials and workmanship under normal use. The warranty period varies depending on the product and brand. Below is an overview of the standard warranty coverage:

  • Desktop Computers: 1 to 3 years (depends on the brand and model).
  • Laptops/Notebooks: 1 to 2 years (depends on the brand and model).
  • iPads: 1 year (as per Apple’s standard warranty).

2. What is Covered?

The warranty covers the following:

  • Defective parts due to manufacturing faults.
  • Hardware malfunctions under normal usage conditions.
  • Failure due to faulty components (e.g., screen, motherboard, battery, etc.).

3. What is Not Covered?

Our warranty does not cover:

  • Damage caused by accidental impacts, spills, or misuse.
  • Software issues or data recovery.
  • Damage from unauthorized repairs or modifications.
  • Normal wear and tear.
  • Consumables like batteries that degrade over time.

4. Warranty Process

If your product requires a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@hiloro.xyz. Provide your order number, a detailed description of the issue, and any relevant photos/videos of the defect.
  2. Troubleshooting: Our team will assist you with troubleshooting to confirm if the issue is covered under warranty.
  3. Return/Repair Authorization: If the issue is validated, we will provide instructions for returning the product or arranging for a repair.
  4. Replacement or Repair: Depending on the assessment, we will either replace the defective product or repair it at no extra cost.

5. Warranty Period & Validity

The warranty period begins from the date of purchase. Please keep your receipt or order confirmation as proof of purchase. Warranty claims without a valid proof of purchase will not be accepted.

6. Extended Warranty Options

We offer extended warranty options for select products. Please inquire with our customer service team for details and pricing.

7. International Warranty

Some products may offer international warranty coverage. If you purchased an item outside of your country of residence, you may need to contact the local service center for warranty support. Please confirm this with us at the time of purchase.

8. Product Returns and Refunds

In the event that a product is found to be faulty within 30 days of receipt, you may be eligible for a full refund or exchange. After the 30-day period, the warranty policy will apply.

9. How to Contact Us

If you have any questions or need further assistance with a warranty claim, please don’t hesitate to reach out to us:

10. Customer Satisfaction

At Hiloro.xyz, customer satisfaction is our top priority. We are dedicated to ensuring your products perform as expected. If you have any concerns or need further clarification, our support team is always ready to assist you.